To attend school is to soak up new knowledge. But for children who are distracted by what awaits them at night, retaining facts during the day is a major hurdle.
Thanks to a new app created by Fordhamâs Graduate School of Education (GSE) and Department of Computer and Information Sciences, parents of children who are in distress will have an easier time finding resources in New York City.
The app is being introduced to three Bronx Community schools that have partnerships with the GSE. It will provide the schoolsâ social workers and guidance counselors with quick access to services that parents might need if their children are facing domestic challengesâan eviction, or other household unrest.
âIf a child has pressing problemsâsay they spent a night in a shelter, or are living in an abusive situationâtheyâre not exactly going to be the first one raising their hand to answer questions,â said Anita Batisti, Ph.D., associate dean for educational partnerships at the GSE.
âDo they need a shelter that can accommodate a pet? Do they need shelters just for single mothers or for a family? Do they have health needs? The app offers more specifics than what weâve been doing in the past, which is sending parents the contact person and hours for facilities,â Batisti said.
Harnessing the Power of Data
The appâs development began in 2015 with a $10,000 grant from Lilian Wu, Ph.D., a former member of the Fordham Board of Trustees and program executive for IBM Global University Programs. When former Board of Trustee Chairman John Tognino told her about Batistiâs partnership, Wu suggested they harness the power of the companyâs Watson Blue Mix platform to help.
âThere are so many real-world problems that have a three-way piece to it,â said Wu, an expert on data analytics who delivered the Clavius Distinguished Lecture at Fordham in 2011.

Front: Alon Yoeli, Ted Husted, Frank Hsu, Anita Vasquez Batisti.
Back: Andrew Milligan, Sebastian Deossa, Jaffar Zaidi, Ruinan Chen, Jiacheng Chen, Anna Poulakas, Lilian Wu, Virginia Roach, Dawn Johnson Adams, Cesasina Javier, Bruce Wallach, Yuxiao Luo, Rafael Moure.
âThe faculty wants to research problems and develop solutions, and students need to learn how to find solutions. And then there are residentsâin this case the families with so many needs that the elementary school canât possibly produce these answers with a handful of staff persons. Itâs not easy to find good projects, but this is a good one.â
Students working with Frank Hsu, Ph.D., Clavius Distinguished Professor of Science and Professor of Computer and Information Science, interviewed social workers and principals to get a sense of what kinds of questions the app would need to answer. Hsu’s Laboratory of Informatics and Data Mining has been conducting research on cognitive computing for several years using IBM Watson system through the cloud.
A Community in Need
Dawn Johnson Adams, the centerâs director of the community school program at Community School PS85X, and Cesarina Javier, the centerâs social worker, also worked closely with the staff of the school, just south of the Rose Hill campus, on the project.
The school has 1,116 students who attend pre-k through fifth grade. Poverty is a significant issue; last year, 93 percent of students received free or reduced lunch. Many parents work two or three jobs, so she said that if they come to see her, they really need help because theyâve taken off from work. Itâs hard to set up follow-up meetings to connect them to food pantries, mental health services, clothes, or the nearest emergency room. Nailing down accurate information quickly can be a challenge.
âIâve tried to help a family with food stamps. I called the general number, they gave me another number, and when I called that number, they told me to call the general number. You would be amazed how difficult the system is,â said Javier, who works as a bilingual social worker there.
âIf I get a parent in for 15 minutes, I want to be able to actually help them. I donât want them to leave feeling worried or that they wasted their time.â
PS 85X principal Ted Husted said that things get particularly challenging when students, 16 percent of whom live in temporary shelters, are dealing with multiple issues at once. On top of an unstable housing situation, a student might have family member who is incarcerated or living in another country.
He hopes artificial intelligence will be better at weaving all these issues together.
âI was impressed with the Fordham students when they interviewed us,â he said. âThey had an opportunity to do something with their education that really has an impact on society.â
âEven when my social workers work as a team, giving good advice is very labor intensive. My expectation with this app is, theyâll be able to serve more parents because theyâll be able to get the information faster.â
The app is still in beta mode. And although it is designed to be a hyperlocal resource oriented toward specific New York City schools, Hsu and Batisti are hopeful that it will eventually be scaled up and expanded.
âThis kind of collaboration is what Fordham is striving for,â Hsu said.
âIf we ask these questions, what kind of answers are we going to get? In the course of working on this project, we found out that some of the websites in New York City are not as good as they should be. We can improve that with this kind of research. Thatâs the significance of this project.â