For incoming students, the transition from summer vacation to the beginning of the school year at Fordham can be overwhelming: along with moving in to residence halls, buying textbooks, preparing for classes and signing up for extracurricular activities, there is a long list of items to navigate. Fordham IT’s Tiger Team gives students one less item to juggle.
Between August 30 and September 5, the Tiger Team offered hands-on, on-site support for students with any technology-related problem. The team is comprised of almost 100 tech-savvy students divided across each of the University’s residence halls, along with each hall’s year-round resident technology consultant (RTC). Judith Rothschild, Fordham’s student technology services manager, estimates that the Tiger Team has assisted more than 500 students during move in and the first week of classes.
“The main goal is simply to ease students’ transition back to school and ensure that we resolve any problems getting setup and connected to the network,” Rothschild said. “A lot of times there are only minor issues that need to be resolved, but this service provides one less thing for students to worry about when they arrive back on campus.”
Now that the Tiger Team has helped meet initial student demands, the resident technology consultants and University Customer Care Center will continue to provide year-round service for technology-related issues. More information on these services can be found at the Fordham IT page.